“The Smurf Experience”
Privacy Policy

Last Updated: April 18, 2025

This Privacy Policy describes how Sportbox Entertainment Group, Inc. ("Sportbox," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website www.smurfexperienceusa.com (the "Website"), use our mobile application for The Smurf Experience USA (the "App"), purchase tickets for The Smurf Experience USA (the "Event"), or otherwise interact with our services (collectively, the "Services").

  1. Information We Collect

We may collect the following types of information from and about you:

  • Personal Information You Provide Directly:
    • Contact Information: Your name, email address, phone number, postal address, and any other contact information you provide when you create an account, purchase tickets, subscribe to newsletters, or contact us.
    • Payment Information: When you make a purchase, we collect necessary payment information, such as your credit card details or other payment method information. This information is processed by our payment processors.
    • Demographic Information: Information such as your age, gender, and interests, which you may voluntarily provide.
    • Communications: Records of your correspondence with us, including emails and chat logs.
    • User-Generated Content: Any content you submit or upload through the Services, such as reviews, comments, or photos (if applicable).
    • Location Data: If you enable location services on the App, we may collect your device's location.

  • Information We Collect Automatically:
    • Usage Information: Information about how you use our Services, including the pages you visit on our Website, the features you use in the App, and your interactions with the Event.
    • Device Information: Information about your device, including your IP address, operating system, browser type, device identifiers, and mobile network information.
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.  
    • Analytics Information: We may use third-party analytics tools to help us understand how users interact with our Services.

  • Information We Collect From Other Sources:
    • We may receive information about you from third-party platforms if you interact with our social media pages or link your account with those platforms.
    • We may also receive information from our ticketing partners or other service providers.
  1. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide and Maintain the Services: To operate our Website and App, process your ticket purchases, manage your account, and provide you with access to the Event and related services.  
  • To Communicate With You: To send you important notices, updates about the Event, marketing communications (where permitted by law), and respond to your inquiries.
  • To Personalize Your Experience: To tailor the content and features you see on our Services, including providing recommendations and personalized offers.
  • To Improve Our Services: To analyze usage patterns, conduct research and development, and improve the functionality and content of our Website, App, and the Event experience.
  • To Ensure Security and Prevent Fraud: To protect our Services and users from fraud, unauthorized access, and other illegal activities.
  • For Marketing and Advertising: To send you promotional materials about The Smurf Experience USA and other events or products that may be of interest to you (subject to your consent where required).
  • To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.
  • For Other Purposes: For any other purpose disclosed to you at the time we collect your information or with your consent.
  1. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, hosting providers, analytics providers, email marketing vendors, and customer support providers. These service providers are contractually obligated to protect your information.  
  • Business Partners: We may share information with our business partners, such as event sponsors or co-promoters, but only as described to you at the point of collection or with your consent.
  • Affiliates: We may share your information with our affiliates within the Sportbox Entertainment Group, Inc. for internal business purposes.
  • Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
  • In Connection With a Business Transfer: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.  
  • With Your Consent: We may share your information with third parties with your explicit consent.
  1. Your Choices and Rights

You have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:

  • Access: You may have the right to request access to the personal information we hold about you.
  • Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.  
  • Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
  • Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.  
  • Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.  
  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before we can respond to your request.  

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.  

  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes for which it is processed.  

  1. Children's Privacy

Our Services are intended for a general audience, but certain aspects of the Event may be family-oriented. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us.  

  1. Links to Other Websites and Services

Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.  

  1. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, which may have data protection laws that are different from the laws in your country. By using our Services, you consent to the transfer of your personal information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.  

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our Website and/or through the App. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Services after the posting of any changes constitutes your acceptance of the updated Privacy Policy.  

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:  

hello@smurfexperienceusa.com